Shipping & Delivery Policy

1. About Flouers Agri

Flouers Agri Private Limited is an Indian agricultural export company specializing in premium-quality fresh produce and dehydrated food products. We supply importers, wholesalers, distributors, food manufacturers, and retail businesses across global markets. Our export product range includes:

• Fresh Onions
• Dehydrated Onion
• Dehydrated Garlic
• Fresh Garlic
• Fresh Potatoes
• Fresh Bananas
• Peanuts
• Indian Spices
• Other agricultural commodities

2. Order Processing

Once an order is confirmed and the agreed payment terms are fulfilled, our team begins the order processing procedure. This includes:

• Product sourcing
• Quality inspection
• Sorting and grading
• Export-standard packaging
• Documentation preparation
• Container booking
• Customs clearance
• Shipment scheduling

Processing time varies depending on product availability, seasonal conditions, quantity ordered, and destination country.

3. Delivery Locations

Flouers Agri Private Limited exports agricultural products worldwide. We regularly serve customers across:

• Asia
• Middle East
• Europe
• Africa
• North America
• South America
• Other international destinations

Shipment availability depends on import regulations applicable in the destination country.

4. Shipping Methods

Depending on the product and customer requirements, shipments may be transported using:

• Full Container Load (FCL)
• Less than Container Load (LCL)
• Refrigerated (Reefer) Containers
• Dry Containers
• Sea Freight
• Air Freight (where applicable)

The shipping method is finalized during order confirmation.

5. Estimated Delivery Time

Delivery timelines depend on several factors, including:

• Product availability
• Harvest season
• Export documentation
• Vessel schedules
• Port congestion
• Customs clearance
• Destination country

Estimated transit times provided by Flouers Agri are for reference only and may vary due to circumstances beyond our control.

6. Export Documentation

We provide export documentation as agreed with the buyer, which may include:

• Commercial Invoice
• Packing List
• Bill of Lading
• Certificate of Origin (if required)
• Phytosanitary Certificate (where applicable)
• Fumigation Certificate (if required)
• Other documents based on destination country regulations and purchase agreements

7. Packaging

Products are packed according to international export standards and customer requirements. Packaging options may include:

• Mesh Bags
• Carton Boxes
• Paper Bags
• Poly-lined Packaging
• Jute Bags
• Customized Export Packaging

Packaging specifications are confirmed before shipment.

8. Shipping Charges

Shipping costs vary depending on:

• Product
• Quantity
• Destination Port
• Shipping Method
• Container Type
• Freight Rates
• Incoterms

Final shipping charges are included in the official quotation or sales contract.

9. Incoterms

Orders may be supplied under internationally accepted Incoterms, including but not limited to:

• FOB (Free on Board)
• CIF (Cost, Insurance & Freight)
• CFR (Cost and Freight)
• EXW (Ex Works)

The applicable Incoterm will be mutually agreed upon before order confirmation.

10. Customs & Import Responsibilities

Buyers are responsible for complying with import regulations, customs clearance procedures, taxes, duties, permits, and local requirements in the destination country unless otherwise agreed in writing.

Flouers Agri Private Limited will provide the export documentation required from the exporter's side.

11. Delivery Delays

While we make every effort to dispatch shipments on schedule, delivery may occasionally be delayed due to:

• Weather conditions
• Port congestion
• Customs inspections
• Shipping line schedules
• Government regulations
• Natural disasters
• Force majeure events
• Other circumstances beyond our control

Flouers Agri shall not be held liable for delays caused by third-party logistics providers or events outside our reasonable control.

12. Inspection Upon Arrival

Customers are encouraged to inspect the shipment immediately upon arrival. If any issue is identified, please notify us promptly with:

• Photographs
• Container details
• Product information
• Supporting documentation

This helps us investigate the matter efficiently and provide appropriate assistance.

13. Damaged Shipments

If products are damaged during transportation, buyers should report the issue immediately after receiving the shipment. Where applicable, claims should also be reported to the shipping line or insurance provider according to the agreed shipping terms.

14. Customer Support

Our export team remains available throughout the shipping process to provide updates regarding order status, documentation, and shipment tracking whenever available.